Need to File a Complaint?

If you need to file a complaint or report a problem, there are resources available to help you in Maryland. Please look below to see which best fits your needs:

Hospitals, Nursing Homes, HMOs, Home Health Agencies and more

Concerns about the health care or treatment you received or did not receive:
The Maryland Office of Health Care Quality

Physicians and Nurses

Issues related to physician care are handled by the Maryland Board of Physicians (MBP).  You can also find out if a complaint has been filed against your physician. You can call the MBP at 410-764-4777 or 1-800-492-6836.
The Maryland Board of Physicians

The Maryland Board of Nursing handles any complaints related to care provided by a Medication Technician (MT), Certified Nursing Assistant (CNA), Licensed Practical Nurse (LPN), Registered Nurse (RN), or Advanced Practice Registered Nurse (APRN). You can call the MBN at 1-888-202-9861 or 410-585-1900.
Maryland Board of Nursing

Health Insurance Concerns

The Maryland Insurance Administration (MIA) offers assistance to consumers who are having difficulty obtaining health insurance services.

The Maryland Insurance Administration
Where do you go if your health insurance provider will not cover certain health care services? Click here for more information.

If you have an insurance question or problem, you can also contact the Maryland Insurance Administration at 1-800-492-6116.

Patient Billing

A billing dispute with your health care provider or a coverage dispute with your health insurance company:
The Consumer Protection Division, Health Education and Advocacy Unit of Maryland Attorney General’s Office
Note:  All Maryland hospitals are required to have an appeal process in place to address patient billing concerns.  If your concern is about a hospital bill, contact the finance or patient accounts office.