The 5-Star rating system depicts relative performance of health benefit plans on each measure reported. Star-values are expressed in either whole or half numbers (½, 1, 1 ½, 2, 2 ½, 3, 3 ½, 4, 4 ½ or 5 stars) with 5 stars reflecting the best performance.
The 3-Star rating system represents the relative comparison between the health benefit plans and the Maryland Average Benchmark on each measure reported. Star-values are expressed in whole numbers (1, 2, or 3 stars) with 3 stars reflecting the best performance.
More detailed information about the Maryland Average Benchmark can be found under Health Plan Performance Summary.
The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey program is trademarked and overseen by the United States Department of Health and Human Services – Agency For Healthcare Research and Quality (AHRQ). Maryland Health Care Commission has implemented use of the CAHPS® 5.0H, Adult Health Plan Survey as part of the Health Benefit Plan Quality and Performance Evaluation System. The CAHPS® Surveys each include a myriad of survey questions designed to capture health benefit plan member perspectives on health care quality.